Frequently Asked Questions
We can't wait to welcome you to The Ritz-Carlton O‘ahu, Turtle Bay. Our Ladies and Gentlemen are here to assist you with any questions or requests. Please browse our frequently asked questions below. If you cannot find the answer to your questions, please call the resort at 808.293.6000 and select the applicable department. Our Concierge team can assist you with reservations for activities, dining, transportation. Email [email protected]
Turtle Bay is located on the North Shore of Oʻahu with close proximity to historic Haleiwa town and the legendary surf breaks of Banzai/Pipeline, Sunset Beach, and Waimea Bay. The resort is approximately 55 minutes from the Honolulu International Airport (HNL).
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North Shore Connection is our on-site transportation partner, delivering convenient and reliable services. Schedule direct service to/from the Airport (HNL), and transfers to Waikiki and KoʻOlina hotels.
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Car Rental can be reserved ahead with pick-up from the Airport at Enterprise Rent-A-Car.
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Taxi and Ride Share services around the North Shore area is very limited. Plan ahead when traveling outside of the resort.
Rest assured; all existing Turtle Bay Resort reservations booked prior to July 31, 2024 will be honored, and our Ladies and Gentlemen are here to assist you with any questions or requests.
The rate for Valet and Self-Parking is an additional fee per car per day (1-24 hours) of $40 + tax ($41.88).
There are also four E-Vehicle charging stations available on-site. Additional fees will apply.
NOTE: Parking fees are subject to change.
Turtle Bay is situated on a peninsula on O‘ahu's North Shore. Where you'll find sweeping ocean views from every room.
To guarantee an oceanfront view from the top two floors of the main resort building, reserve a stay in a Premium Ocean View room or Ocean Club room.
Elevate your stay in one of our Ali‘i Suites, featuring two oceanfront balconies that lookout to the east and west.
The Ocean Bungalows are located just a few steps away from the main building. These one-story bungalows offer direct oceanfront views and a fully-furnished lanai that leads you right to the water's edge.
- Check-in: 3 PM
- Check-out: 11 AM
Early check-in and late check-out is based on availability. Please visit the Front Desk.
No, The Ritz-Carlton O‘ahu, Turtle Bay is not an all-inclusive resort. Although there are no traditional all-inclusive resorts in Hawaii, guests can elevate their experience with all-day food and beverage offerings, added amenities, and dedicated concierge services in our private lounge. Book a stay in an Ocean Club guest room, suite, or bungalow for exclusive access. Click here to learn more.
Yes, we offer In-room Dining.
Breakfast: 6:00 AM - 10:30 AM
Dinner: 5:00 PM - 10:30 PM
NOTE: Hours and menu are subject to change. Please call In-room Dining directly from your room phone.
Ocean Villas are independently owned and only a select amount of villas are managed directly by The Ritz-Carlton O‘ahu, Turtle Bay.
Access to our resort amenities and facilities are exclusive to guests that book directly through our website or by calling Reservations at 808.293.6000. Our dedicated Operations Manager for Ocean Villas will contact you prior to your arrival to assist with any questions or requests.
If you booked your reservation through another website or rental agent, please contact them directly.
No, The Ritz Carlton O‘ahu, Turtle Bay does not offer a day pass. Most amenities—including the pools, cabanas, beach equipment and activities—are exclusive to overnight guests staying at The Ritz Carlton O‘ahu, Turtle Bay.
Yes, non-resort guests are welcome to book a surf lesson with Jamie O'Brien Surf Experience. Learn More
Trail rides at The Stables are also open to non-resort guests to experience. Learn More
Most amenities—including the pools, cabanas, beach equipment and complimentary resort activities—are exclusive to overnight guests staying at The Ritz Carlton O‘ahu, Turtle Bay.
All Ocean View King, Ocean Front Suites, and Ocean Bungalow rooms feature a pullout sofa.
Due to room configurations, rollaway beds and air mattresses are only permitted in Premium Ocean Front King rooms and Ocean Front King Suites. They are available upon request (limited availability) and an additional charge of $25 per stay will be applied.
Condos at Kuilima Estates are independently owned and are not managed by The Ritz-Carlton O‘ahu, Turtle Bay.
Access to The Ritz-Carlton O‘ahu, Turtle Bay's amenities, facilities, and all complimentary resort activities are for registered guests that have booked directly through our website or by calling Reservations at 808.293.6000.
If you booked your reservation through another website or rental agent, please contact them directly.
Non-resort guests and visitors are welcome to dine at our public restaurants and book activities, including golf, horseback riding, spa and salon services, surf lessons. All complimentary resort activities are for registered guests of The Ritz-Carlton O‘ahu, Turtle Bay only.
The Ritz Carlton O‘ahu, Turtle Bay is a dog-friendly resort. Please review our policies below prior to booking.
- Dogs are allowed in the Main Resort Building and Ocean Bungalows only.
- Guests travelling with dogs must notify the resort at the time of booking.
- Non-refundable pet fee per stay: $150.00. Maximum pet weight: 35.0lbs. Limit of one (1) pet per room.
- Dogs must be accompanied by their owner at the time of check-in.
Please note that guests must comply with all state and local regulations, including state animal quarantine laws, prior to arrival. For more information, visit the Hawaii Animal Quarantine website.
The Ritz Carlton O’ahu, Turtle Bay is a Non-Smoking resort. Guestrooms and balconies are Non-Smoking. In order to accommodate everyone, smoking is allowed in three designated areas near the Main Resort Building.
A minimum cleaning fee of $300.00 per sleeping space will be assessed if there is any evidence of smoking in a guestroom or balcony. This fee will be assessed on any form of smoke including incense, mosquito coils, vapor cigarettes, cigarettes, cigars, etc.
The use of Unmanned Aerial Systems (UAS), including, but not limited to, drones and radio-controlled aircraft and devices, in airspace above private property requires the property owner’s advance written approval, according to Hawai‘i law.
The Ritz-Carlton O‘ahu, Turtle Bay places the highest priority on the privacy and safety of guests and staff, as well as avoiding disruption and maintaining tranquility throughout the property. To this end, personal drone use is not permitted on property or in the airspace above The Ritz-Carlton O‘ahu, Turtle Bay.
For catering, conference and wedding events contracted on property, professional vendors may request the Resort’s advance written permission for drone photography and filming exclusively within the contracted event venue.
If you lost or forgot an item, please fill out the form in the link below and our team will do their best to locate and return your item. We cannot guarantee items will be found or returned.
There is no dress code policy at The Ritz Carlton O’ahu, Turtle Bay, however some restaurants do suggest guests come in Resort Attire. Shoes and shirts must be worn in the main lobby and in the restaurants, excluding Sunset pool bar.